Frequently Asked Questions

I filed a complaint with the DEB. The company has not responded. Why can't the DEB make a business satisfy my complaint?
When DEB receives a complaint, we present the complaint to the business and request its assistance in working out the problem with the unhappy customer. Most companies are grateful for the opportunity to resolve problems with their customers since it often means their patronage will be preserved. DEB members agree to respond to consumer complaints presented by the DEB, and lose their membership if they do not. Most other companies, regardless of whether they are DEB members, also cooperate with the DEB.

Isn't the DEB supposed to be on the Candidates side?
The DEB is neutral, working to promote an ethical marketplace. It tries to seek a mutually satisfactory outcome in disputes between Agencies and Candidates. Agencies and Candidates both have rights and responsibilities in the marketplace. The DEB tries to do what's right, rather than take sides.

The DEB is allowing a Candidate to file what I feel is an unfair complaint about our Agency. I'm a member of the BBB; aren't you supposed to be on my side?
No. While the DEB is supported by the dues paid by member firms, it remains impartial and does not take sides in disputes between Candidates and Agencies, whether members or not.

Isn't the DEB part of the government? 
No. The DEB is a private, non-profit organization developed to monitor and report employment related activities to the public. DEB does prompt Government Bodies in the UAE about possible employment scams that would damage the countries image and reliability of agencies operating in the UAE successfully.